Shopper Approved
+ Gorgias
App & integration documentation
Shopper Approved fully integrates with Gorgias, which helps your support team to better serve your customers by giving them the ability to flag and prioritize people with potential problems.
The review partner
you can trust
Here's How to Use Shopper Approved
& Gorgias Together:
View Reviews
Inside Gorgias
Rather than logging into Shopper Approved to respond to reviews, you can automatically create a ticket inside of Gorgias whenever someone leaves a review, allowing you to more effectively help your customers with issues or problems.
Reply privately to customer issues
Need to help a customer? Simply reply to the review in Gorgias to open up a normal support ticket. Then work with the customer to resolve whatever issue they might have.
Post Public Comments
to Reviews
We include a special link in every ticket that gives you the ability to add a public comment to any review in Shopper Approved. When done correctly, this shows visitors that you care, while also building trust.