Shopper Approved Smart Surveys
powered by LABL
App & Integration Documentation
Shopper Approved is now offering "Smart Surveys" powered by LABL — a FREE platform for all Shopper Approved clients. Smart Surveys is an exciting new tool that uses LABL’s order tracking technology to deliver each follow-up survey at the optimal moment - right after your customers receive their package!
The review partner you can trust
Here’s How to Use Shopper Approved
Smart Surveys
Smart Surveys: Perfectly
Timed Review Requests
When Smart Surveys are enabled, the follow-up survey can be sent based on when the customer’s order is actually delivered. You can choose to send review requests as soon as LABL confirms delivery, or a set number of days after delivery. If, for some reason, delivery notification is never received, you can also customize how many days after order creation you’d like to wait before sending the survey.
See a reviewer’s delivery status
When an initial review shows up in your Shopper Approved dashboard, you can easily see if that customer’s order is pending delivery or has already been delivered. You’ll also be able to see when the follow-up survey is scheduled to be sent. This information will help you to better manage and respond to reviews. The time and date of delivery will be posted once a LABL delivery event has been received.
Track packages for free
As a valued Shopper Approved customer, our partnership with LABL provides you with free package tracking and delivery confirmation. Customers can track their orders to see when they’ll arrive, and you will know as soon as an order has safely been delivered.
Offer Shipping Protection to your customers
LABL Protect is a free to use, best-in-class shipping protection service that your customer can turn on at checkout for a nominal fee (paid for by the customer). Once activated, LABL will instantly step in to resolve any issues, and even repurchase the product from you. Brands that offer LABL Protect see 72% of customers add it to their order, boosting profits, increasing retention, and providing peace of mind for both you and your customer.
Upgrade your returns process
LABL Returns is a white-labeled, exchange-first returns management solution designed to elevate the post-purchase experience, boost loyalty, and increase revenue retention. It’s free to use and streamlines the entire return process for merchants & consumers. You can turn it on as a checkout option (paid for by the customer) or cover the shipping labels yourself.
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