<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=636576587169246&amp;ev=PageView&amp;noscript=1">

Marketing Today with Trust Signals

Trust Signals in Marketing

  1. Social Proof by way of Ratings and Reviews.
  2. Display your guarantee, warranty, return policy, free return shipping, etc.
  3. Clear and concise value proposition, ideally backed by credible and authentic customer reviews or testimonials.
  4. Verifiable Security Seal.


How to Generate Higher Conversions Right Now

To conserve time and energy, shoppers are always looking for mental shortcuts to make their buying decisions easier and faster. And during uncertain times, they are especially concerned about making the best and right decision. 

To facilitate this decision-making process, people turn to conscious and subconscious trust signals, proof points, evidence-based data, icons, awards, etc. that provide a sense of security, risk-mitigation, trust, and confidence. 

As marketers, it’s our job to facilitate this easy decision-making process, by identifying and removing or mitigating the real or perceived risk that shoppers may experience when on our website; this is properly marketing with trust signals. 

Addressing Consumer Questions

To facilitate easy decision-making, shoppers are often looking for the following trust signals, which should be easy to find and quick to analyze on your website. Addressing these questions with the right trust signals is even more important when consumers are feeling less secure about their economic outlook: 

Question 1: Is this vendor and/or product reputable and trustworthy? 

Trust Signal: Social Proof by way of Ratings and Reviews

Question 2: Do they back their product? 

Trust Signal: Display your guarantee, warranty, return policy, free return shipping, etc. 

Question 3: Do they offer a strong value and clear solution to solve my pain or meet my goal? 

Trust Signal: Clear and concise value proposition, ideally backed by credible and authentic customer reviews or testimonials

Question 4: Is this website and checkout process secure? Is my personal identity and payment info going to be stolen or compromised? You can learn more about website security seals here, and get a free website malware scan and security report. 

Trust Signal: Verifiable Security Seal. 

If you can nail these core trust signals early, your conversion funnel, your conversion rates your revenue will improve significantly. 

Learn about these core strategies and a whole lot more in our brand new Special Report we released this week titled How to Grow Your eCommerce Business in a Recession. In this report, we dive into over 100 years of research into down economies, recessions, and depressions, to show you the 4 most important things you should be doing right now to keep your online business running in the short term while positioning yourself in the best possible way for success once the economy picks back up.

Verified Ratings and Reviews Transform
Your Business

  • Shopper Approved Golden Star Drive More Visibility, Traffic, and Sales
  • Shopper Approved Golden Star Collect up to 10x More Reviews
  • Shopper Approved Golden Star Get More Trusted, Verified Reviews
  • Shopper Approved Golden Star Display More 5-Star Reviews in More Places
  • Shopper Approved Golden Star Improve Your ROAS
Shopper Approved Request Info button
Shopper Approved Official Icon
Shopper Approved Blog Author


Duane “DJ” Sprague is a conversion rate expert, a Certified Behavioral Design Coach by the Online Influence Institute, and a certified expert by the Behavioral Design Academy, the Mindworx Academy, and the Interaction Design Institute. As CMO of a billion-dollar national franchise, he leveraged the power of social proof and online reviews to improve SEO and accelerate growth, as he developed and managed a comprehensive online reputation management strategy that spanned nearly 200 websites. He has written for Forbes, Small Biz Daily, and several industry trade magazines, contributed to several books and university course packs, and is quoted in the Los Angeles Times as a subject matter expert. He holds a master’s degree in Integrated Marketing Communication and has received the 1st Place Gold Award in a global integrated marketing competition. Duane is the CMO of Shopper Approved, where he works with thousands of ecommerce websites to improve their SEO and CRO.

Connect with