Shopper Approved has partnered with our friends at Attentive to bring our customers a brand new review experience. With the new integration of Shopper Approved and Attentive, you can tie the power of these two apps together—collecting more reviews than ever! 

Who Is Shopper Approved?

Shopper Approved is a leading ratings and review solution for ecommerce websites. Our tools help improve online visibility in paid and organic search results, while also creating greater trust and social proof, which directly improves both search traffic and website conversion rates.

With our Traffic & Conversion Suite, you get six business growth tools in one: 

1. A Google review platform for your seller and product reviews
2. A video review tool
3. A search-optimized AI SEO tool
4. A website security tool
5. A search engine optimization (SEO) suite
6. A conversion rate optimization (CRO) suite

These powerful features and benefits work together to build and grow your online reputation, traffic, and sales.

Who Is Attentive?

Attentive is a “conversational marketing platform.” This means they help connect merchants to their customers via email and SMS (text message). With Attentive, you can create campaigns for customer outreach with touchpoints at the most commonly viewed times and places, increasing open and view rates substantially. Even better, Attentive makes it easy to automate these campaigns so you can spend your time focusing on the core of running your business. 

Attentive’s SMS-first software platform helps every business, from entrepreneurs to enterprises, strengthen relationships with their costumers in a new way. Through two-way, real-time, personalized communications, Attentive drives billions in ecommerce revenue. Over 8,000 leading brands like CB2, Pura Vida, Guess, and Urban Outfitters rely on Attentive to deliver powerful commerce experiences.

Here’s What Integrating Shopper Approved and Attentive Can Do for You

Capitalize on your traffic now by connecting Shopper Approved and Attentive. 

When you use this integration, you’ll be able to time the arrival of your review requests with the delivery of your customer’s product, so you can capture their feedback at a time when engagement and satisfaction are at their highest. 

With the integration of these two apps, you can:

• Send review requests to customers via SMS (text message)
• Automatically respond to reviews
• Customize Shopper Approved’s prebuilt review request email campaigns
• Segment your customers based on review attributes, such as the star rating

Send review requests via SMS

Use your custom Attentive campaigns to decide the best method of review collection. After your customers leave an initial seller review at checkout, use Attentive SMS to send a follow-up text requesting a seller rating, product rating, and/or a video review. Using SMS is incredibly effective in creating engagement, so get ready to collect more reviews than ever!

Automatically respond to reviews

Using this functionality, you can automate the most common responses when replying to reviews—including addressing negative reviews, or thanking customers for their positive reviews. Pro tip—if you also have your helpdesk connected to Attentive, any response your customer makes to your message can be sent directly to your customer support team.

Customize Shopper Approved’s prebuilt campaigns, or create your own

If you’re new to building out campaigns and customer journeys, you can use some of the templates we’ve made for our most popular use cases. We’ve done a lot of the heavy lifting for you already! Or if you’d like to step it up a notch, create your own custom campaigns and journeys based on what works best for your company.

Segment subscribers based on review attributes

Get ready to get smart about your review collection and responses. With the power of Shopper Approved and Attentive, you can designate specific journeys to specific customers. For example, if you have a customer who has left a positive rating, you can add them to a future campaign to ask for more feedback and engagement from them—like a video review or product images. For customers who have left a negative review, you can offer a discount or coupon code on future purchases to entice them to give you another chance. Let your creativity shine with these new attributes! 

To learn more about Shopper Approved, visit our website here.

To learn more about Attentive, visit their website.

And if you’re already using both Shopper Approved and Attentive, then it’s quick and easy to integrate these services together, so you can maximize the potential of these services. Learn how to set up the integration here.